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How can we help?Answers for partners.

Getting started

How do I become a partner?

Click Get started, tell us about your brand and products, and create a password. Your partner dashboard opens straight away.

What happens after I sign up?

You'll land in your partner dashboard. Book your discovery call from the "Discovery call" step, and message our team in your project thread with any questions. On the call we look at your products and stores together and agree your partnership percentage.

What do you need from me to get started?

Read-only access to your store's orders and products, and access to your ad accounts on Meta, Google or TikTok. You keep fulfilling orders as usual.

Which platforms do you work with?

Shopify, WooCommerce/WordPress, Wix, Squarespace, Fourthwall, Etsy, eBay and Amazon, with more on request.

Your partner account

How do I log in?

Go to Log in and use the email and password you signed up with.

I forgot my password.

Message us from the email address on your account at contact@growvexra.com and we'll help you reset it.

How do I message the team?

Use the project thread on the right of your partner dashboard. Our team replies in the same thread, and new messages appear without reloading the page.

How do I book or change my discovery call?

In your dashboard, open the "Discovery call" step, choose "Request my call", then pick a day and time. To move it, choose "Change time".

Can I update my brand details?

Yes. Choose "Edit" on the Project brief card in your dashboard to change your brand name, store link or product description.

Tracking and reporting

How do you prove a sale came from you?

Tracking links and order sync on Shopify, WooCommerce, Wix, Squarespace and Fourthwall; unique discount codes on Etsy and eBay; Amazon Attribution tags on Amazon. Every billed order shows how it was matched.

Can you see my payments or customer passwords?

No. Store access is read-only for orders and products. We never see payment details or customer passwords.

How often will I get a report?

Monthly on Starter, every two weeks on Growth, and weekly on Scale, which also includes a strategy call.

Partnership percentage and billing

How is my partnership percentage set?

We agree it with you on your discovery call, before any work starts. You can suggest a starting point from your dashboard. It applies only to sales we can prove.

What is the 14-day refund hold?

Each traced order waits 14 days before it becomes billable, so anything refunded in that window drops out automatically.

Who pays for the ads?

You do, directly to Meta, Google or TikTok from your own ad accounts. We never hold or mark up your ad budget.

How do I cancel?

Plans have a 3-month minimum and then run month to month. Give us 30 days' notice in your project thread. See our Terms for details.

Data and privacy

Who can see my messages and details?

Only you and our team. Each partner can see only their own account and thread.

Do I keep my ad accounts and data?

Yes. Campaigns run in your own accounts, and everything stays with you if we stop working together. Read our Privacy Policy for the details.

Still need help?

Partners: message us in your project thread. Everyone else: contact@growvexra.com

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